Returns & Exchanges

I hope you love the products that I have enjoyed designing and making! If you are unhappy with your purchase, please contact me within 7 days of receiving your item and I will do my best to make things right.

Please note, for all returns/refunds, shipping will be deducted from the refunded price.  For orders that are shipped and returned due to incorrect address entry by customer, refunds will be issued minus shipping cost - reshipment option is available at customer's expense. 

I am currently not offering exchanges. 

If you have any other issues with your order, please contact me at for resolution within 14 days of purchase.  

Please Note - Kubo and Lucy reserves the right to refuse a refund, although I will do my very best to ensure that our customers are happy. Refunds issued are pending receipt of the item in its original unopened condition.