Return Policy

I hope you absolutely love everything you order from Kuboandlucy! 💕 Because we’re a small shop, all sales are final.

That said, if something isn’t quite right or you’re unhappy with your purchase, please don’t hesitate to email me at hello@kuboandlucy.com I’m always happy to chat and will do my best to figure something out with you. 💌

Cancelling an Order

I totally understand — sometimes plans change! If you need to cancel an order or pre-order, I’m happy to work with you.

You can choose from the following options:

Refund to your original payment method
An 8% processing fee will be deducted from your refund. This helps cover the credit card and transaction fees that are charged to the shop when your order is placed.

For example, if your order total is $50.00 USD, your refund would be $46.00 USD. Any shipping fees you paid will be fully refunded.

Shop Credit
Prefer to save it for another stationery day? You can choose shop credit instead, with no 8% processing fee. Your credit can be saved and used toward a future Kuboandlucy purchase. ✨

What Is Your Processing Time?

We are primarily a ready-to-ship shop, which means most orders are packed and ready to head your way within 24–48 hours after your order is confirmed. 📦💕

Once your goodies are packed and dropped off with the shipping carrier, you’ll receive a shipping confirmation with your tracking information.

During extra-busy times — like big group sales, our shop anniversary, special releases, or Black Friday — processing may take a little longer, sometimes up to 2 weeks.

I pack your orders myself and always try my very best to get everything out the door and into your stationery-loving hands as quickly as possible. Thank you so much for your patience during our busiest seasons! 🥹💕

Combining Orders

Forgot something? Saw another cute thing five minutes after checking out? We’ve all been there. 😂

I use an app that automatically looks for orders placed within 7 days of each other and combines eligible orders for you.

Simply add your new goodies to your cart and check out as usual — there’s no need to email me to request that your orders be combined.

You may still see a shipping charge when placing the additional order. That’s completely normal! Go ahead and check out as usual. Once the orders are successfully combined, any eligible extra shipping charges will be automatically refunded.

Easy peasy — and you can keep adding to your stationery pile. 💕

Do You Ship Internationally?

Yes! 🌎✈️ Kuboandlucy happily ships to most international destinations, depending on the postal restrictions and services available for each country.

Depending on your destination, shipping may be available through USPS International, FedEx International, DHL Worldwide, or UPS.

Please keep in mind that VAT, GST, customs fees, import duties, and other fees charged by your destination country are not included in your order or shipping cost and are the responsibility of the recipient.

We have currently restricted E.U Shipping due to new packaging restrictions. We still ship to the United Kingdom.

International Shipping & Customs Duties

International orders are shipped using the available carrier selected at checkout, which may include DHL, USPS International, FedEx, or UPS. Shipping rates will vary depending on your destination and the service you choose.

Depending on where you live, your country may charge additional VAT, GST, customs fees, or import duties when your package arrives. This is especially common for destinations such as the UK, Euro